Wayne Weisser

Clearwire

5/24/2010 Tech Support – Helping people connect to the Internet in a new way. Wireless 4G home modems and 4G and 3G USB modems for laptops. Troubleshoot connectivity and computer problems. Assist in setting up email clients, reset passwords, assist in billing and customer services.

• Advanced troubleshooting of wireless broadband, IP services, personal computers, wireless routers, wireless modems, email and web services on customer’s software and hardware.
• Work effectively with team members to provide exceptional support for customers as well as internal clients.
• Astonish customers with friendly, fast, professional and knowledgeable customer support.
• Accurately track customer issues and resolution while proactively identify trends.
• Work within set key performance measurements defined by the leadership team.
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Security+

Security+ Certificate 2008 edition. Use the contact page to ask me for a verification of credentials from CompTIA. Click on the badge for more information about the CompTIA Security+ Certification.

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Microsoft Certified Professional

Managing and Maintaining a Microsoft Windows Server 2003 Environment 70-290

Contact Page for official Microsoft Certification transcript requests.

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Crossloop Certified

What does ‘CrossLoop Certified’ mean?

A CrossLoop Certified Helper is a technical support professional who has been tested and verified to meet the criteria in our standard certification process. This includes a background check performed by an independent authority. The Helper has passed a test to confirm they can deliver high quality service. In addition, the Helper has previously worked successfully providing technical support to customers and is knowledgeable about CrossLoop’s procedures and policies.

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Network+

Network+ 2009 Certificate. Use the contact page to ask me for a verification of credentials from CompTIA.

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GO2IT Group

The Go2IT Group is a full service nationwide information technology staffing and services firm.

Short term contracts.

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CompTIA A+ Certification

Use the contact page to ask me for a verification of credentials from CompTIA.

Click on the badge to find out more about the A+ Certification.

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oDesk

Odesk is a great resource for freelancers and if you want to hire freelancers in a myriad of jobs and skills. Web designers, programmers and even administrative assistants. There are tests involved in their certifications, you don’t just say you’re qualified and get these. They’re linked to my profile on oDesk where I can be hired.

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Remote Computer Support

Using remote support technology at Crossloop.com I receive email and Skype requests for support and assistance. I can assist in any issue that can be supported remotely and assist in problem solving over the phone when remote assistance isn’t possible. I am knowledgeable in XP and Vista optimization and troubleshooting issues.  I also assist in installing and supporting WordPress, OpenX and other server side scripts.

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Life on the Road

Managing Editor and Webmaster for Life on the Road. A trucking industry multi-author blog sponsored by International Trucks. I not only contribute and edit content, I also recruit writers from the trucking industry and manage the website. I approve any design issues and manage backups and user administration.

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