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Network Administrator

July 2011 – Present

Performs a variety of complex professional and technical duties related to the design, implementation and ongoing support for all network components and applications of the Riviera?s computer network and communications hardware and software systems including network and application servers, routers, firewall, LAN, WAN, in addition to mainframe and PC workstations. Responsible for day to day operations of network devices, transport, and networking topologies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Install, configure, and maintain personal computers, network cabling components, and other related equipment, devices, and systems.
- All components and devices are properly connected and verified working properly after installation.
- Analysis is performed on dependencies prior to removal of equipment.
- Removal of existing equipment is coordinated with customer.
- Equipment is properly disposed of in accordance with all company procedures.

Designs, installs, upgrades, configures, and repairs local and wide area network hardware and infrastructure. Performs equipment installation, preventive maintenance, equipment upgrades and modifications of routers, switches, firewalls, wiring closets,
- Installs and tests computers and related network hardware in a networked environment.
- Installs and tests approved software and software upgrades in a networked environment.

- Maintenance is scheduled according to scope, schedule and LAN availability requirements.
- Problems are assessed for criticality and reported to relevant personnel in a timely manner.

Administers server, network and desktop hardware, software and applications.
- Ensures availability of print services, file services, communication services, electronic mail services, and other systems required for efficient operations.
- Analyzes and troubleshoots network logs and tracks the nature and resolution of problems; documents accordingly.
- Analyzes hardware and software for acquisition and applies fixes to network servers.
- Analyzes system failures and executes procedures to restore operations.
- Identify utilization patterns and their effect on operation/system availability and performance expectations.
- Anticipates communication and networking problems and implements preventive measures.
- Administers Microsoft Active Directory by performing maintenance of AD objects, review of event logs, and enforcement of IT standards for system configurations, defined naming standards, industry best practices, and documented system configuration guidelines.
- Administers e-mail, including account creations, deletions, availability, back-up and storage requirements.
- Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
- Solutions are thoroughly tested and implemented with minimal risk to network performance.

Assists the Enterprise Security Administrator with the implementation of network security, including building firewalls, applying cryptography to network applications, managing host security, file permissions, backup and disaster recovery plans, file system integrity, and adding and deleting users.

Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.

Develops and maintains system documentation regarding physical topology, equipment, environment and/or software. Maintains a network map of all sites.

Works with contract and vendor supplied personnel engaged in the installation, maintenance, and repair of personal computers equipment and software. Acts as liaison with vendors for hardware and software repairs.

Provide timely resolution for escalated trouble tickets and document solutions in the Servicedesk ticketing system. Ensure adequate follow-up communications, and issue timely status updates to users.

Reads technical journals and/or manuals, attends vendor seminars and appropriate professional development workshops to learn about the maintenance and user of emerging computer hardware, software, and network systems.

Responds to changing technology through professional materials, training classes, and information sharing.

May 2010 – June 2011

Answering calls inbound calls and assisting customers with connectivity issues with the Clear Wimax service. Also assisted customers with the VOIP Clear service and troubleshooting internet speed issues.

Contact Page for official Microsoft Certification transcript requests.

Short term contracts.

What does ‘CrossLoop Certified’ mean?

A CrossLoop Certified Helper is a technical support professional who has been tested and verified to meet the criteria in our standard certification process. This includes a background check performed by an independent authority. The Helper has passed a test to confirm they can deliver high quality service. In addition, the Helper has previously worked successfully providing technical support to customers and is knowledgeable about CrossLoop’s procedures and policies.

Short term contracts.