Wayne Weisser

Clearwire

Wayne — Sun, 20 Jun 2010 23:42:08 +0000

5/24/2010 Tech Support – Helping people connect to the Internet in a new way. Wireless 4G home modems and 4G and 3G USB modems for laptops. Troubleshoot connectivity and computer problems. Assist in setting up email clients, reset passwords, assist in billing and customer services.

• Advanced troubleshooting of wireless broadband, IP services, personal computers, wireless routers, wireless modems, email and web services on customer’s software and hardware.
• Work effectively with team members to provide exceptional support for customers as well as internal clients.
• Astonish customers with friendly, fast, professional and knowledgeable customer support.
• Accurately track customer issues and resolution while proactively identify trends.
• Work within set key performance measurements defined by the leadership team.

Position Requirements
• Strong verbal and written communication skills
• Polite and professional demeanor
• Ability to quickly adapt to a dynamic environment and new technology of wireless broadband
• Excellent general customer service skills and a demonstrated technical aptitude
• Desire to exceed customer expectations and build a world class reputation for customer support
• General knowledge of personal computer hardware and software, Microsoft applications PC and Macintosh systems
• Experience with wireless routers, PC security/firewall software.

• Basic TCP/IP knowledge including: Ping | Tracert | DNS resolution | ipconfig

• Ability to troubleshoot inbound and outbound customer calls Including:
o No radio signal |Computer setup | Identify and resolve Spyware and virus infected computers
o Basic networking knowledge
o Domain hosting, transfer and management experience
o Email setup
o Billing questions

• Experience configuring email clients including:
o Outlook Express
o Outlook 2000
o Outlook 2002
o Outlook 2003
o Netscape
o Eudora
o Thunderbird

Security+

Wayne — Thu, 20 May 2010 18:39:26 +0000

Security+ Certificate 2008 edition. Use the contact page to ask me for a verification of credentials from CompTIA. Click on the badge for more information about the CompTIA Security+ Certification.

Microsoft Certified Professional

Wayne — Thu, 31 Dec 2009 07:05:07 +0000

Managing and Maintaining a Microsoft Windows Server 2003 Environment 70-290

Contact Page for official Microsoft Certification transcript requests.

Crossloop Certified

Wayne — Fri, 02 Oct 2009 21:32:52 +0000

What does ‘CrossLoop Certified’ mean?

A CrossLoop Certified Helper is a technical support professional who has been tested and verified to meet the criteria in our standard certification process. This includes a background check performed by an independent authority. The Helper has passed a test to confirm they can deliver high quality service. In addition, the Helper has previously worked successfully providing technical support to customers and is knowledgeable about CrossLoop’s procedures and policies.

Network+

Wayne — Thu, 27 Aug 2009 19:00:21 +0000

Network+ 2009 Certificate. Use the contact page to ask me for a verification of credentials from CompTIA.

GO2IT Group

Wayne — Tue, 28 Jul 2009 07:05:25 +0000

The Go2IT Group is a full service nationwide information technology staffing and services firm.

Short term contracts.

CompTIA A+ Certification

Wayne — Wed, 27 May 2009 22:02:58 +0000

Use the contact page to ask me for a verification of credentials from CompTIA.

Click on the badge to find out more about the A+ Certification.

oDesk

Wayne — Tue, 14 Apr 2009 21:46:10 +0000

Odesk is a great resource for freelancers and if you want to hire freelancers in a myriad of jobs and skills. Web designers, programmers and even administrative assistants. There are tests involved in their certifications, you don’t just say you’re qualified and get these. They’re linked to my profile on oDesk where I can be hired.

Remote Computer Support

Wayne — Mon, 05 Jan 2009 16:59:10 +0000

Using remote support technology at Crossloop.com I receive email and Skype requests for support and assistance. I can assist in any issue that can be supported remotely and assist in problem solving over the phone when remote assistance isn’t possible. I am knowledgeable in XP and Vista optimization and troubleshooting issues. I also assist in installing and supporting WordPress, OpenX and other server side scripts.

Life on the Road

Wayne — Sat, 23 Aug 2008 09:11:32 +0000

Managing Editor and Webmaster for Life on the Road. A trucking industry multi-author blog sponsored by International Trucks. I not only contribute and edit content, I also recruit writers from the trucking industry and manage the website. I approve any design issues and manage backups and user administration.